Resource Manager

Location: Emeryville, CA

Department: Managed Services

Type: Full Time

Min. Experience: Experienced

Advanced Systems Group LLC provides onsite managed services for clients in need of video and event production services. We are seeking a Resource Manager to join our team. The Resource Manager partners with onsite leads and clients to source and assign suitable resources, balance workloads, and support teams operationally within content and event production environments. We are seeking a curious and dynamic leader who loves people and process.  

Key Qualifications: 

  • You have eight to fifteen years relevant experience in a resource or project management role within a creative or media production organization. 
  • You feel comfortable working in a dynamic and fluid environment and are able to understand complex project and program requirements, understand briefs, and recognize potential risks and dependencies relevant to resourcing.
  • You are a curious, flexible problem-solver.
  • You are also fair, kind, collaborative and a trusted confident of confidential and sensitive information. 
  • You possess extraordinary communication and social skills. 
  • The role requires a high level of patience, diplomacy and fortitude and a strong voice in a fast-moving environment. 
  • You have a dream to work in a creative, dynamic, and challenging work environment. 
  • Extraordinary writing, communication, and presentation skills.  

Responsibilities:

  • Build strong rapport with members of the department you support, in addition to partnering with functional and operations leadership and/or key vendor client contacts.
  • Interface with all stakeholders to understand program strategy, operational goals and priorities.
  • Host weekly check-ins with key stakeholders to ensure efficient assignment of all projects, identify excessive or under-utilization of talent, and solve any potential resource gap areas.  
  • Identify skills to career aspiration matches of individual contributors to the appropriate projects.
  • Support your partners with quarterly and fiscal year planning by forecasting future hiring and freelance needs based on provided roadmaps.  
  • Manage escalations, troubleshoot issues, and provide win win solutions and recommendations.
  • Mediate resource sharing issues with functional leads and leadership.
  • Collaborate on recruiting efforts and support teams on freelance needs when external resources are needed.  
  • Ensure the successful on-boarding/off-boarding of all employees (FTE, vendors and freelancers).  
  • Shape resource management tools, systems and templates- constantly striving to improve processes and workflow standardization. 
  • Lead ongoing process and program improvement initiatives.

Skills:

  • Leadership, service management, personnel management.
  • Process development, workload balancing, schedule balancing.
  • Google Apps, (docs, sheets, presentations, calendar, mail, drive, etc).
  • Excellent client services skills with the ability to adapt to program changes while keeping composure.
  • Broad mindset with the ability to grasp all aspects of competing initiatives which all appear urgent.
  • Ability to thrive in a service-oriented culture.
  • Ability to multitask and manage multiple improvement initiatives alongside ongoing operations.

Qualifications: 

  • Business Degree or equivalent experience
  • Content, Video, or Event Production experience a plus
  • Agency experience a plus

 

 

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